If you need help with ordering, your account, issues with ebook files or anything else (within reason!) please contact us using the form below or email us at ebooks [at] angryrobotbooks.com
FAQgive send us a message. Q: Where are my ebooks? Your Robot Trading Company account has been transferred to the Angry Robot site, and all your books should be in your My Account > Downloads page. If you have any trouble at all downloading your titles, please give us a yell and we will send you your ebooks directly. Q: What about my subscription? Customers with subscriptions in January 2017 will find all the ebooks received as part of their subscription on your My Account > Downloads page. If you need a copy of a book you’ve previously downloaded, please contact us and we’ll email them to you. Buying ebooks Q: What payment methods do you accept? Currently we accept payment via PayPal, which means you can pay by Visa, MasterCard, American Express, Maestro, Switch, Solo, Visa Delta and Visa Electron. Please note you do not have to have a PayPal account to pay with PayPal, which will process a one-off payment without asking you to open an account. Well, unless you live in Canada… it seems PayPal Canada have a different system to the rest of their operation. Possibly a couple of other PayPal regions as well. If PayPal seems to be forcing you to open an account before they let you pay for ebooks then we’re sorry about that, but it’s out of our hands… Q: Why do I have to create an account in order to buy your ebooks? You don’t, but it’s easy to misplace files, and sometimes people change devices. If you create an account when you buy your first ebook, you can download it again by logging into Your Account. Drop us a line if you’re having any trouble re-downloading anything. Q: I’ve just bought my ebook(s) – how do I download it/them? Three ways:
- Once your payment has processed your Checkout screen should contain a download link for the books.
- You will receive an email confirming your order, with a download link.
- Through ‘My Account’ you will have a list of all your orders and download links for them.